Most business people I know are too busy to read their insurance policies. So, they rely on their insurance agents to make sure that they buy the kind of insurance coverage which they need. Insurance agents and insurance companies are quite capable of miscommunicating and making mistakes. So, sometimes, insureds make claims only to be told by the insurance company that they did not purchase the type of coverage or amount of coverage which they thought that they had purchased.
Luckily for those who purchase insurance policies in Tennessee and don’t read them, Tennessee courts can step in and help an insured who thought it had purchased coverage which it needed when it turns out that it did not. Two cases in which insurance companies were held liable to insureds even when the lack of coverage could have been discovered by the insureds had the insureds read their policies are Allstate Ins. Co. v. Tarrant (Tenn. 2012) and Cleveland Custom Stone v. Acuity Mutual Ins. Co. (Tenn. Ct. App. 2014).
In the Tarrant case, the insured told his agent to place his business vans under his commercial policy. The agent goofed and added the vans to the insured’s personal policy which had lower limits. The Supreme Court held that the insurance company was required to provide the higher limits of coverage under the commercial policy because the agent had made the mistake. The insurance company argued, unsuccessfully, that the mistake of the agent could have been discovered by the insured if only the insured had read his policies.